FAQ

How long does it take to process my order?

Orders are typically processed within 3 to 4 business days after payment is confirmed. Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.

How long does shipping take?

After processing, shipping within the United States usually takes approximately 5 to 6 business days. Delivery times may vary depending on location, carrier conditions, holidays, or unforeseen delays.

Do you offer free shipping?

Yes. Blisvera Greenery offers free shipping on all orders within the United States. We do not offer international shipping at this time.

Do you ship internationally?

No. Currently, Blisvera Greenery only ships within the United States.

What is your return policy?

We accept returns within 7 days from the date you receive your order. Items must be unused, in original condition, and in their original packaging. Customers must contact us before returning any item for instructions.

How long do I have to request an exchange?

Exchange requests must be submitted within 10 days from the date of delivery. All exchange requests are subject to product availability and inspection.

When will I receive my refund?

Once your returned item is received and inspected, approved refunds are processed within 5 to 10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Can I cancel my order?

Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos and your order number. Our team will work quickly to resolve the issue.

How can I contact customer support?

You can contact our customer support team by email at contact@blisvera.store or by phone at 801-768-2027. We are always happy to assist you.